Navigation: About E-mail and Online Fraud

Fraudulent E-mail (ex: spoofing, phishing) is one that is created by an unauthorized person to look like it is a legitimate E-mail. The intent is to try to get you to provide personal, confidential information so it can be used for identity theft and financial fraud.

Fraudulent E-mails are hard to detect because the E-mail address seems authentic. We want to provide you with some examples to help educate you on the types of scams that are out there. Some indicators of fraudulent E-mails include typos, urgent and immediate appeals for you to respond, and general greetings, such as "Dear Guaranty Bank Customer."

View Samples of E-mail and Online Fraud

One possibility you can use is to open a new window by clicking on your Web browser icon (such as Netscape, Internet Explorer, AOL, etc.) and go to the financial services site directly to make sure the request for information is real. A special offer or promotion will provide you with a promotion code to include in the product application. Linking directly from the E-mail should not be a key component in participating in a special offer.

Report it online

If you responded to the E-mail and provided your Guaranty Bank account information, call us immediately at 1-800-288-8822.

	Keep a close eye on your accounts. Read your statements carefully.
	Shred old statements or keep them in a secure place.
	Memorize PINs & passwords. Don't keep PINs in your wallet or write them on the back of your ATM, credit card or check card. Do not share passwords for Money Line or Online Banking except to individuals you authorize to access your accounts. Change passwords regularly.
	Do not share your account number with others. Don't let others borrow or use your check, ATM or credit card.
	Never provide personal information over the phone unless you initiate the call. Do not respond to un-solicited E-mails requesting account or personal information-even if it is from a company you do business with.
	Refrain from including personal or account information in non-secure E-mails over the Internet.
	Shred pre-approved credit offers and receipts, which have account information or could link your name to your account.
	Do not have your drivers license or SSN information printed on your checks.
	Get a copy of your credit report every year.

We take safeguarding your privacy seriously. Our employee Code of Conduct and Privacy Agreements with our vendors and suppliers require that your personal information remain confidential. We restrict access to personal information about you to our employees and agents who need to know that information to provide products or services to you. Plus, we maintain physical, electronic, and procedural safeguards that comply with federal standards to guard your personal information.

Security with the World Wide Web begins with your browser. To protect transactions, we only accept log-ins originating from a browser that supports the highest level of encryption (128-bit Secure Socket Layer (SSL)). A list of such browsers is available here. Encryption prevents transactions from being read by unauthorized parties over the Internet. It scrambles data in transit between your Web browser and your bank's Web server.

	Guaranty Bank - Protecting yourself online
	Phishing Bulletin and Identity Theft

If you feel like you have been a victim of identity theft or other forms of fraud, you may consider having your credit report checked. Your credit report will have some vital information that you can use to see if you've been a victim of identity theft or fraud. You can check your credit report once a year for free at annualcreditreport.com.

Click here to check your credit report

Please be aware you will be leaving the Guaranty Bank web site and entering an external web site when you click on the link above. Guaranty Bank does not monitor the annualcreditreport.com site and has no control over or is responsible for the content, products or services provided by the web site. The privacy policy and/or security measures on the web site you will be entering may be different from those of Guaranty Bank.

www.deluxe-idtheftblock.com Please be advised that you will be leaving the Guaranty Bank Web site and entering an external Web site when you click on the Deluxe link above. Guaranty Bank does not monitor the Deluxe site and has no control over or responsibility for the content, products or services provided by the Web site. The privacy policy and/or security measures on the Web site you will be entering may be different from those of Guaranty Bank.

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